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E-Commerce |
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Situation
Customers expect to be able to do business with you over the Internet. It takes too long to process orders online. It should cost you less than taking an order over the phone but it doesn't because you're still manually entering everything. You don't know who is visiting the site, who is buying, who isn't buying and why. You're taking bad credit cards online. Someone hacked your site and stole your customer and payment information.
Issues
So why does that happen? Some possible reasons:
- Web site is just a “brochure in the sky”
- Web site isn't integrated with your backend systems
- Web site doesn't have tools for tracking activity
- No ties to credit card processing to check for fraud in real-time
- Site wasn't built with security in mind
You need a way to:
- Check that credit cards are good in real time
- Check that you have product available to promise
- Calculate accurate shipping so customers know exactly what they will spend
- Easily update your catalog information online
- Tie your systems together so you don't have to key in information by hand
- Track who is visiting and buying so you can understand why
- Need the ability to cross-sell and up-sell customers on the site
Solution
Global Image provides ideas, tools and services to help:
- Catalog management
- Integration with back end systems - sales, order processing, inventory and shipping
- Real-time calculation of actual shipping costs
- Integration with credit card processor
- Strong security
- User profiling, which allows cross-selling and up-selling
Using ecommerce, our clients are using the web to do actual business with their customers and drive additional revenue and profit.
Contact us today and let us show you how we can help you attract and retain more customers.
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